There are many deserving professions that have weeks dedicated to recognizing their efforts.Â
This week it is the turn of telecommunicators to be recognized, I can say on behalf of all first responders in our city that our telecommunicators do an outstanding job of providing the link between people in distress and the responders.
This weekend was another shining example of the outstanding efforts that our highly trained and motivated telecommunicators provide to us on a regular basis. There was the report of a fire on the roof of one of our apartment complexes on Sunday evening. As I approached the scene from a few miles away it was apparent that this had the potential to be a large scale fire. I immediately contacted our dispatchers (telecommunicators) to request aid from 5 surrounding fire departments and move all communications to a radio channel specifically designed to handle this kind of event. The entire process went without a hitch thanks to our calm and knowledgeable team in our 9-1-1 call center. Only if you spend time with our dispatchers during one of these crazy events can you appreciate the way they transform sometimes highly stressed calls into the meaningful details that are needed by responding fire, police and ems providers.
My sincere thanks and admiration to this fine group of professionals!Â
