If you are having an emergency and call 911, what you want on the other end of the line is someone who can keep you calm while you explain your emergency, who asks you appropriate, clarifying questions about the situation, and who reassures you that help is on the way. That is exactly what you’ll get when you call 911 in Eden Prairie.
This week is National Public Safety Telecommunicators Week, and in honor of that, we’d like to publicly thank the 13 EPPD dispatchers who help keep our residents, officers and firefighters safe. In any given year, Eden Prairie averages approximately 50,000 calls for service, ranging from loose dogs and noise complaints to house fires and homicides.
Dispatchers must be able to multitask at a high level while remaining calm. 911 callers are often distraught and may have trouble articulating exactly what they need. Our dispatchers are trained to quickly assess each situation and make sure sufficient resources arrive at the scene, including paramedics, the state patrol, helicopters, police K-9s, the medical examiner’s office and other police departments.
Because Eden Prairie has its own Dispatch Center, our dispatchers know the City inside and out — the parks, roads, people, shopping areas, schools, etc. As a result, they can provide customized service for each call they receive. In addition to 911 calls, Eden Prairie dispatchers also manage non-emergency calls after regular business hours, such as broken water mains, urgent road repairs and malfunctioning signal lights.
Here in Eden Prairie, we are fortunate to have a dedicated, professional group of dispatchers who help keep our community safe and we are happy to honor them this week.