We have offered online bill payment to our water and sewer customers for years. We have seen 25 percent of our utility customers enjoying the convenience of no check writing, no trips to the mailbox, and no paper statements to file. They’ve had 24/7 access to their accounts, with the ability to schedule payments or have them automatically paid from their credit card or bank accounts.
We just recently introduced a new and improved system to make it even easier to pay water and sewer bills online. Formerly called eUtility Billing, EP Bill Pay has an improved user interface and additional payment options. If you haven’t signed up in the past, now may be the time to try it.
It only takes a few minutes to set up your account in EP Bill Pay. Just have your statement nearby so you know your account number and customer number. You then can:
- Make one-time payments with no registration
- Use an intuitive interface for mobile payments
- Pay by phone or text
- Receive utility bills, confirmation of payments, reminders and receipts via email; and
- Avoid late payment
Even with these benefits, some utility customers are hesitant to pay bills online. Some may worry about automatically paying their utility bills, which can change from quarter to quarter, from their credit card or checking accounts. If that’s stopping you from using EP Bill Pay, then don’t make it automatic. Simply log on, enter an amount and pay the bill on its due date.
Some may worry about the security of their personal or financial data. The City partners with Invoice Cloud, which safely stores your financial information using Payment Card Industry (PCI)-compliant systems. No one can access your complete financial information because all check routing and credit card numbers are abbreviated. As an added security precaution, we don’t even show your full financial information to you!
If you’re already paying your utility bill online, thank you for doing your part to help the environment. If not, consider switching to EP Bill Pay today.
You can find more information about EP Bill Pay on our website.