That’s Jody Carlson in the blue shirt in the photo below. Jody works for the City as an Assessor.
She is charged with placing a fair value on taxable property for the purpose of taxing it by the various governments that collect property taxes.
Being an Assessor is not an easy job, for obvious reasons.
I got a letter a couple of weeks ago from Eden Prairie property owner; taxpayer; and citizen Ms. Diana DiCesare about her recent experiences working with Jody on a property appraisal issue. I asked Ms. DiCesare if I could share her letter publicly, and she said OK. Here’s what she had to say about Jody Carlson’s customer service and customer focus:
“When I received the original statement of the estimated value of my home I though for sure I would win my appeal. I spent hours searching the MLS for Eden Prairie homes similar in size and age to my home. Everything I found was significantly less expensive than Ms. Carlson’s’ appraisal. So, despite the fact that I travel extensively for my work and have a child under two-years old, I decided that I could indeed take the time to fight city hall.”
“From my first phone call through to my last phone call, Ms. Carlson was consistently polite, professional, and quite friendly. Ms. Carlson treated me with respect and took the time to hear my side of the the story and thoroughly explained the procedure to me. She never got defensive and she took a methodical approach to my request and re-reviewing her first assessment.”
“Her first staff report was well researched and quite thorough. I was impressed, even though her initial assessed value remain unchanged. You should know she is doing an accurate job and she is great handling people who are calling to ‘pick a fight’ with her, so to speak. Every time I enjoy an Eden Prairie city park, I guess I can thank Jody and that taxes I pay on my home here.”
Sincerely,
Diana DiCesare
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
No, thank you Ms. DiCesare for taking the time to tell me about Jody’s work with you. She knows not only what she’s doing, but how to do it the right way. Jody is a good example of what we mean when we say “good customer focus is important to us”.
Thanks Jody.
