This is the service counter at the Eden Prairie Community Center. And right behind that counter is the smiling face of Ikram Ibrahim. I want you to meet Ikram today in my third installment in a series of profiles I'm writing this week about the City's administrative professionals during Administrative Professional's Week.
Ikram has been with the City for 17 months. She is the front counter customer service person at the Community Center. She works there from 5:30 am – 2:00 p.m. Monday through Friday. It's Ikram's job to get in early in the morning and help get the place opened up for our early morning customers. Before joining our team, Ikram worked for TCF Bank here in Eden Prairie.
When I asked Ikram what she liked best about her job she told me that it was the fact that she is dealing with "different people every minute of her working day". She likes the variety of her job.
Ikram says her biggest challenge is making sure the Community Center is up and running by the time that customers are ready to workout in the morning. She knows that a good morning workout is important to our customers and she doesn't want to let them down.
One of Ikram's favorite things to do outside of work is to ice skate. She learned to skate since she started working at the Community Center, and now she's pretty good. She also volunteers her time working for Somali Family Services here in Eden Prairie.
Ikram won the City's "Carl J. Jullie award for Excellence in Customer Service" this year. Her customer service skills are very good in an environment that is not all that conducive to providing customer service. Stop by and see her sometime. You'll see what I mean.
